Privacy Policy

At Horux, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service monitoring platform.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, and organization details
• Payment Information: Billing address and payment method details (processed securely by our payment provider)
• Service Configuration: Monitoring targets, alert configurations, and notification preferences

1.2 Monitoring Data

• Metrics: Custom application metrics you send to our platform
• Logs: Application logs and system events
• Health Check Results: Response times, status codes, and availability data

1.3 Automatically Collected Information

• Usage Data: Features used, pages visited, and interaction patterns
• Device Information: IP address, browser type, operating system
• Cookies: Session tokens and preference settings

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our monitoring services
• Process payments and send billing notifications
• Send alerts and notifications based on your configuration
• Communicate important service updates and security notices
• Analyze usage patterns to improve user experience
• Prevent fraud and ensure platform security

3. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/HTTPS) and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection best practices

4. Data Retention

We retain your data for different periods based on the type:

• Account Data: Retained while your account is active and for 30 days after deletion
• Monitoring Data: Retained according to your subscription plan (typically 30-365 days)
• Billing Records: Retained for 7 years for tax and legal compliance

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, contact us at privacy@horux.com

6. Third-Party Services

We use select third-party services to operate our platform:

• Payment Processors: For secure payment processing
• Email Services: For transactional and notification emails
• Cloud Infrastructure: For hosting and data storage

These services are bound by strict data processing agreements and only access data necessary to perform their functions.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.